Operations Support Specialist

As an Operation Support Specialist at the IT Infra & Operation department in Noida, India, your role involves providing a high-quality face-to-face IT service to staff and students. Your responsibilities include: - Raising, responding, and completing allocated IT tickets within the Service Management system - Providing one-on-one assistance to students and staff in using computer hardware and software - Offering printing and support for ID card production - Assisting in moving and setting up Audio Visual and IT equipment - Setting up and configuring PC/laptop equipment with required operating systems and software - Troubleshooting and diagnosing problems, implementing corrective actions, and escalating to other technical resources when necessary - Collaborating with team members to troubleshoot computer issues - Conducting one-on-one computer training for students and staff - Assisting with password reset issues - Following best practice guidelines to ensure network and computer system security and privacy - Performing tests and evaluations on new software and hardware - Maintaining records/logs of loan equipment, repairs, fixes, and maintenance schedules - Providing orientation and guidance to users on operating new software and computer equipment - Offering general administration support such as printing, filing, and processing information as required - Being the first point of contact for error reporting and raising tickets - Traveling between campuses as needed to support departmental requirements Your essential skills and experience should include: - High level of customer-facing skills to provide a friendly and competent service - Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+) - Hands-on experience with installation of operating systems, software, computer networks, network administration, and network installation - Experience in providing IT support remotely and in person - Knowledge of service management systems and ITIL best practices - Understanding of technical management, information analysis, computer hardware/software systems, and programming languages - Familiarity with operating systems like MS Exchange, Active Directory, enterprise backup and recovery procedures, system performance monitoring, and current technologies Your role as an Operation Support Specialist will be crucial in ensuring the smooth functioning of IT services and providing essential support to both students and staff.,