Operations Support Project Portfolio Management

Job Description

As a key member of the Project Horizon team, the Operations Support plays a critical role in driving global standardization and best practices. This role provides support to the Global Operations Lead in the day-to-day delivery of WSP s Project and Contract Management ERP systems, with specific focus on Project Finances. Working closely with the wider Operations Team and Regional Stakeholders, together, you will streamline business processes and implement innovative system solutions to create simpler, more efficient ways of working as well as providing immediate support and action if there are any Systems issues. Main Activities and Responsibilities: (including but not limited to) Promote Safety and Wellbeing: Champion and prioritize the safety, health, and wellbeing of all individuals involved in your work. Collaborate Across Functions: Work closely with Functional Architects, Developers, Testers, and Change Leaders to identify and understand business requirements and support in the design of global solutions aligned with WSP s strategic vision. Build Relationships: Establish and maintain strong partnerships with cross-functional teams and global stakeholders. Support Frontline Teams: Prioritize the needs of frontline staff to enable their focus on building client relationships, achieving technical excellence, and delivering world-class projects. Understand Regional Needs: Engage with stakeholders to gain deep insights into region-specific requirements and support their alignment with global best practices. Champion Change: Act as a change agent to drive global business alignment and adoption of new processes. Resolve Issues: Support the Operations Lead in understanding and resolving User Issues. Facilitate Engagement: Support the Operations Lead in workshops and feedback sessions to gather insights and improve processes. Develop Technical Expertise: Continuously enhance your knowledge of Oracle PPM to drive innovation and efficiency. Provide Training: Deliver training and technical guidance to operational staff to support their adoption of processes and systems Qualifications (Minimum and Desirable): Experience in Oracles PPM Module, specifically Project Finance Bachelor s degree or higher qualification in Project Accountancy or similar related area is preferable Minimum three years of relevant experience in Project Accountancy or a substitute qualification Experience, Skills, and Organizational Knowledge Expertise : Minimum of 5 years of experience in your area of specialization Technical Proficiency: At least 2 years of experience in Oracle implementation or similar Platform-as-a-Service (PaaS) solutions. Organizational Skills: Strong organizational abilities with exceptional attention to detail and sound functional judgment. Time Management: Proven track record of managing multiple tasks and priorities to meet strict deadlines. Collaboration: Demonstrated ability to work effectively with stakeholders and service providers across various functions. Facilitation: Proficiency in leading requirements-gathering sessions and workshops. Best Practices: Expertise in designing and implementing best practice solutions, leveraging both experience and strategic insight. Problem Solving: Strong analytical skills, using past experience and methodical decision-making to address complex challenges. Influence and Leadership: Ability to influence stakeholders, gain buy-in, and drive process improvements effectively Personal Attributes Self-Starter: Ability to independently identify, prioritize, and deliver work with minimal supervision. Team Player: Comfortable collaborating in both team settings and working autonomously when required. Influence and Support: Capable of influencing others and providing guidance to support decision-making. Passionate about Change: Committed to driving change and delivering tangible benefits. Problem Solver: Ability to get to the root cause of problems and identify long term solutions