Operations & Support Executive

Job Description

📌 Job Title: Operations & Support Executive 🕐 Working Hours: Monday to Saturday, 10 AM to 8 PM 📍 Location: Bandra West 💼 Experience Required: Minimum 2 years 🎓 Education: Graduate 💰 Salary Range: ₹25,000 – ₹30,000 per month 🧠 What You’ll Be Doing (Key Responsibilities): Handle Airbnb Support: Manage guest issues, tickets, and calls from start to finish. Recruitment Support: Go through resumes and filter out irrelevant candidates. Maintain a simple Excel tracker. Booking System Tool: Learn and manage our booking system (we’ll teach you). Task Management Tool: Manage all tasks and team updates using our project tool (we’ll train you). Knowledge Base: Keep all important internal guides updated and organized. Create & Optimize Listings: Make sure all property listings are complete, accurate, and regularly updated without waiting to be told. Track Purchases & Returns: Keep a log of what we buy and what gets returned. Do Mystery Audits: Random checks to ensure we are not being overcharged or scammed. Basic Social Media Help: Use AI tools to schedule one post a day using our photos. Clean up bad background noise in videos. Email Replies (Non-Support): Reply to all vendor and platform emails (MMT, Booking.com, etc.) Biometric Access Management: Learn how to add/remove people from our office biometric system (we’ll show you). Key Management: Keep track of cupboard door keys and ensure backups exist when main staff are on leave. Employee Docs & Contracts: Maintain proper records for all staff paperwork and contracts. Meeting Assistant: Sit in internal meetings, take notes, and help set deadlines for tasks discussed. Track Performance Stats: Every day, send us a short summary of reviews, views, and pricing data. Help with Daily Tasks: Tasks like creating map snapshots, making job posts live, etc. 🧾 What You Must Have: Graduate degree Minimum 2 years of work experience Strong communication skills (spoken + written English) Ability to learn new tools and follow processes Basic Excel and Google Sheets skills Attention to detail and ownership mindset Willingness to work in a fast-moving environment Codeword is “19846” Show more Show less