Operations Support Engineer

Job Responsibilities:

1. Provide first line support for several systems in the Data domain

2. Monitoring systems via various tools/dashboards, take corrective actions in case of issues

3. Ensure systems are in a healthy status and suggest pre-emptive maintenance

4. Handle user communications during and after incidents

5. Liaise with development teams for escalations and hand-overs

6. Maintain an up-to-date documentation of support processes

7. Help to prepare operational stats to identify problematic areas or systems

Required Experience:

1. 3-5 years experienced professional who has worked in a similar support capacity.

2. Experience with a ticketing system such as ServiceNow/Ivanti

3. Experience of writing documentation in a system such as Confluence

4. Should have excellent written/verbal communication skills, analytical and problem-solving skills.

5. Should have basic understanding of technology to be able to add value in maintenance/development in medium term. Opportunity for a technical mind to slowly transition to a more development/maintenance role.

6. Working hours will be normal India/UK timings, with on call support requirement on rotation basis within the team.

Required skills:

1. Excellent written/verbal communication/Analytical skills

2. Experience in support/monitoring roles

3. Entry-mid level SQL

4. General understanding of software engineering and related technologies

Desired skills:

1. Entry-mid level expertise in a development language such as Python or .Net