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G4S
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Operations Officer

Operations Officer

G4S

5 - 10 years

2 - 4 Lacs

hyderābād

Posted:18 hours ago| Platform: GlassDoor logo

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Skills Required

deployment management training writing checks code scheduling rostering communication risk security assessment

Work Mode

On-site

Job Type

Part Time

Job Description

Job Responsibilities and Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics

Submission of monthly Invoice
Movement of advance posting sheet / rota
Collection of invoice payments
Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce
Ensuring there are no shortfalls in the deployment of direct work force in the given assignments
Control attrition of direct work force
Plan new deployments against new sales
Rotation of direct work force within the assignment / outside the assignment
Providing required direct force for conduct of events / short duties
Managing leaves of the direct staff
Ensuring scheduler is provided with required inputs for scheduling
Optimize the resources with equal deployment opportunity to all
Incident management / reporting
Onsite training to direct staff
Writing of assignment instructions / post instructions

100%

Number of client meetings

Net Shortages as per Saturn

Duty hours of direct staff

Client satisfaction

Night checks and surprise checks
Responsible for discipline of the direct work force when on duty

Code of Conduct:

operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer

Key Relationships

Internal

External

Frontline staff

Clients

CoC Head / Cluster Head

Operations Manager

Scheduling and Rostering Team

HR Team

Key Competencies Required

Core Competencies

Manpower management
Situation (crisis) handling
Communication skills
Customer focus
Basic language ability in English

Functional Competencies

Guarding operations
Risk assessment

Qualification and Experience Required

Qualification

Minimum: Graduate

Relevant Experience

5 - 10 years of experience in field operations
Knowledge of security risks and assessment techniques

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