Operations

The Insurance Operations Associate/Senior Associate (Contractual Role) will be responsible for managing day-to-day operations related to customers and diagnostic centers. You will play a crucial role in coordinating between internal stakeholders at the diagnostic centers and end customers to ensure smooth scheduling of appointments and completion of medical assessments. Your duties will also include overseeing the accurate and timely publishing and closure of medical reports. Key Requirements: - Candidates with 0-2 years of experience in backend operations are preferred. - Educational background in Clinical/Medical field is advantageous, but not mandatory. Any graduation is also accepted. - Proficiency in English and Hindi is required. Knowledge of at least one of the South Indian languages (Tamil, Telugu, Malayalam) is an added advantage. - Strong communication skills and ability to interact effectively with various stakeholders. - Must be a team player with good interpersonal skills. - Ability to manage relationships and be open to feedback. - Familiarity with MS Office applications and proficiency in email communication (Outlook/Gmail/Live mail, etc.). Key Responsibilities: - Act as a liaison between the Operations team and other stakeholders. - Ensure daily targets are met for key parameters such as booking, attendance, report handling, email management, etc. - Monitor and follow up with Diagnostic centers regularly to ensure timely closure of reports. - Work towards achieving targets set for respective zones and cities. - Maintain Turnaround Time (TAT) for report closure and end-to-end TAT for fulfillment processes.,