Operations Manager

Position Overview

The Operations Manager will oversee administrative functions and drive organizational effectiveness across multiple sites of our engineering services organization in India. This role focuses on streamlining processes, managing administrative operations, and building systems that enhance operational efficiency

Key Responsibilities

Operations Management

• Oversee day-to-day operations across multiple sites and ensure smooth workflow across departments
• Develop and implement operational policies, procedures, and best practices
• Monitor project timelines, resource allocation, and operational budgets
• Manage vendor relationships, procurement processes, and contract negotiations
• Track KPIs and operational metrics to drive continuous improvement
• Implement process optimization initiatives to enhance efficiency and reduce costs
• Build High Performance teams by working closely with clients, HR and Group Leaders to ensure the best candidates are recruited

Administrative Management

• Supervise administrative staff and office operations
• Manage office facilities, infrastructure, and maintenance
• Oversee HR administrative functions including attendance, leave management, and employee records
• Coordinate travel arrangements, accommodation, and logistics for staff and clients
• Handle documentation, filing systems, and record maintenance
• Manage office supplies, inventory, and asset management
• Ensure compliance with statutory requirements (GST, PF, ESI, labor laws, etc.)
• Coordinate with finance team for invoicing, expense management, and budget tracking

Compliance & Documentation

• Maintain and update company compliance documentation and certifications
• Ensure adherence to contractual obligations and client requirements
• Manage insurance policies, licenses, and statutory registrations
• Coordinate with legal and regulatory authorities as required
• Prepare MIS reports and management dashboards

Vendor & Client Coordination

• Manage relationships with vendors, suppliers, and service providers
• Negotiate contracts and service level agreements
• Handle client queries related to operations and administrative matters
• Coordinate site visits, audits, and inspections

Required Qualifications

Educational Background

• Bachelor's degree in Engineering, Business Administration, or related field
• MBA or PGDM preferred

Professional Experience

• 15+ years of experience in operations and administration, preferably in engineering services, consulting, or project-based organizations
• Proven track record of managing multi-functional teams

Technical Skills

• Proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Knowledge of project management tools and methodologies
• Understanding of GST, taxation, and statutory compliance in India

Soft Skills

• Strong leadership and team management abilities
• Excellent organizational and multitasking skills
• Problem-solving and decision-making capabilities
• Effective communication and interpersonal skills
• Attention to detail and process-oriented mindset
• Ability to work under pressure and meet deadlines