Operations Manager

Teleperformance (TP)

3 - 8 years

4 - 8 Lacs

mohali

Posted:5 days ago| Platform:

Apply

Skills Required

operations manager customer experience customer experience management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Operations Manager to join our team in the domestic sector. The ideal candidate will have 3 to 8 years of experience in operations management, preferably within the BPO/Call Centre industry.

Roles and Responsibility

Oversee daily operations to ensure efficiency and productivity.
Develop and implement strategies to improve operational performance.
Manage budgets and resources effectively.
Coordinate with various teams to achieve business objectives.
Analyze data and metrics to identify areas for improvement.
Implement process improvements to increase customer satisfaction.

Job Requirements

Proven experience in operations management, preferably in the BPO/Call Centre industry.
Strong leadership and management skills.
Excellent communication and problem-solving skills.
Ability to work under pressure and meet deadlines.
Strong analytical and decision-making skills.
Experience in managing budgets and resources.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.