Operations Manager

About the Company

Sterling Holiday Resorts Ltd, a Fairfax Company and subsidiary of Thomas Cook (I) Ltd, one of India's most awarded leisure hospitality brands with presence across 65+ exotic locations, is looking for an experienced and skillful Operation Manager to lead resort operations at our properties in Lansdowne and Rudraprayag, Uttarakhand.

Unit Head

About the Role

Reporting To: Area Director - Operations

Responsibilities

• Provide strategic leadership to drive business performance and operational efficiency
• Develop and execute business plans aligned with Sterling's mission, vision, and brand values
• Oversee all aspects of resort operations, including rooms, F&B, guest services, and administration
• Lead, mentor, and motivate a high-performing team to deliver exceptional guest experiences
• Drive revenue growth through innovative sales and marketing strategies
• Ensure compliance with Sterling's standards, operational policies, and local laws
• Build a culture of excellence, accountability, and continuous improvement across all departments

Qualifications

• Education: Degree in Hotel Management or equivalent qualification
• Mobility: Open to travel and relocation across India

Required Skills

• Current Role: Operation Manager, EAM or HOD (with proven success in managing full-scale resort operations)
• Experience: Minimum 2-3 years of experience as a HOD or equivalent leadership position in a reputed hospitality brand
• Demonstrated expertise in P&L management, revenue optimization, and operational excellence
• Strong commercial acumen with a focus on sales and profitability
• Proven ability to manage large, diverse teams and build strong relationships with internal and external stakeholders
• Pre-opening experience will be a strong advantage
• Must come from strong F&B or Room Division Background.

Why Join Sterling

• Be part of India's leading leisure hospitality brand
• Lead operations at one of our flagship or upcoming resorts
• Experience a collaborative and growth-driven environment with clear career advancement opportunities
• Shape unforgettable guest experiences across our stunning destinations nationwide
• Step into a leadership role that defines the future of leisure hospitality.

Equal Opportunity Statement

Join Sterling Holiday Resorts Ltd as Operation Manager where your experience creates lasting impact.