Operations Manager

Operations Manager F&B (with NSO Experience)

Department: Operations

Reports To: General Manager / Director of Operations

Location: Delhi

Industry: Food & Beverage / Hospitality

Job Summary:

We are looking for a dynamic and results-driven Operations Manager with proven experience in managing multi-unit F&B operations and leading New Store Openings (NSOs). The ideal candidate will be responsible for overseeing day-to-day operations, driving performance across outlets, ensuring operational excellence, and successfully launching new locations aligned with brand standards and business goals.

Key Responsibilities:

Operational Leadership:

• Oversee and support multiple F&B outlets to ensure consistent delivery of high-quality service and product standards.
• Implement and monitor SOPs across all locations to ensure operational efficiency and compliance.
• Conduct regular audits to ensure hygiene, food safety, and service quality standards are met.
• Analyze P&L statements and take corrective actions to improve profitability and cost control.

New Store Opening (NSO):

• Lead end-to-end execution of new store openings from pre-opening planning to post-launch stabilization.
• Collaborate with project, HR, marketing, supply chain, and training teams to ensure timely and successful store launches.
• Oversee recruitment, onboarding, and training of staff for new outlets.
• Coordinate site readiness including licensing, equipment installation, and inventory setup.
• Ensure brand guidelines, design layouts, and operational workflows are effectively implemented at each new location.

Team Development & Management:

• Manage, coach, and develop outlet managers and their teams to achieve KPIs and maintain brand values.
• Conduct performance reviews and implement training plans to build team capabilities.
• Promote a positive work culture that supports employee engagement, retention, and development.

Customer Experience:

• Monitor and improve customer service standards across all locations.
• Analyze customer feedback and implement changes to enhance the guest experience.
• Resolve high-level customer complaints or operational issues as needed.

Strategic & Financial Planning:

• Assist in setting sales targets, budgets, and business strategies for the region.
• Forecast demand, plan resource allocation, and manage inventory levels efficiently.
• Monitor sales trends and identify opportunities for revenue growth or operational improvement.

Qualifications:

• Bachelor's degree in Hospitality, Business Management, or related field. MBA is a plus.
• Minimum 5+ years of experience in F&B operations, with at least 2+ years managing New Store Openings.
• Proven experience in managing multi-unit operations (QSR, fast casual, or casual dining preferred).
• Strong leadership, communication, and project management skills.
• Solid understanding of F&B industry standards, food safety, and compliance requirements.
• Proficient in POS systems, inventory management software, and MS Office Suite.
• Strong financial acumen and experience managing P&L and budgets.

Key Competencies:

• Strategic thinking & execution
• Multi-tasking and time management
• People leadership and cross-functional coordination
• Problem-solving and decision-making
• Attention to detail and quality control

Work Conditions:

• Willingness to travel regularly across store locations and for NSO projects.
• Flexibility to work during weekends, holidays, or extended hours during store openings or peak periods.