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Operations Manager I C2

Operations Manager I C2

Capgemini

8 - 11 years

7 - 11 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

operations manager operations service delivery compliance procurement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence.Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies.

Job Description - Grade Specific

Role Overview:

Provides services according to the Service Delivery scope to meet specific KPIsDemonstrates and promotes organizational vision and valuesActs as a stakeholder partner and enabler
Maintains a cross-functional cooperation with Stakeholders
Ensures service delivery activities comply with procedures, policies, laws and regulations
Actively participates in cross-regional exchange of knowledge, best practices and enhancements
Demonstrates P2P process knowledgeProvides support and mentorship to junior service delivery professionals
Executes improvement initiatives to achieve overall Team efficiency

General Responsibilities / Accountabilities:

Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
Demonstrates knowledge of processes and procedures relevant to the function Follows strategic and operational objectives aligned with organizational goals
May monitor the service delivery process to ensure successful operations and optimal outcomes
Handles complex inquiries/escalations demonstrating professionalism, competence, and client-centricity
Contributes to development and implementation of operational procedures
Develops and maintains relationships with Stakeholders/Clients
Contributes to budget reviews
Maintains cross-regional cooperation to keep operations aligned
Provides guidance and proactively shares knowledge on P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture Cooperates with cross-functional teams to improve tools and systems in useSupports and executes transformation projects
Enforces all procurement policies, relevant procedures and compliance processes
Continually strives to simplify, standardize and improve servide delivry processes Continually seeks out ways to improve Stakeholders/ Client satisfaction Actively involved in transformation projects activites.

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Operations Manager I C2