Job
Description
As a Host Engagement Operations Manager at Airbnb, you will play a crucial role in driving the operations strategy of the Host Engagement vertical and leading a team of operations specialists. Your primary responsibility will be to plan and execute global host outreach and engagement programs to achieve specific product and business objectives. Joining the Airbnb Capability Center in Gurgaon, established in 2017, you will become part of a fast-growing and dynamic office that is dedicated to servicing the global Airbnb community. Your team in Gurgaon is known for its hospitality and strives to make the impossible happen for inbound and outbound travelers in this diverse market. The center offers various services under Community Support, ensuring a world-class customer experience for all customers while also developing deep capabilities in different verticals like GSS, Finance Technology Group, Finance Shared Services, and Analytics. On a typical day, you will lead, manage, and mentor a team of operations specialists, collaborating with global stakeholders to understand campaign objectives and operationalize campaign design. You will be responsible for resource and capacity planning across multiple projects, setting up a strong reporting framework with metrics for each campaign, and ensuring the team's performance meets defined goals and maintains high-quality standards. Additionally, you will identify areas for continuous improvement and develop programs to address them. To excel in this role, you should have at least 10 years of related work experience, with a focus on Program Management, Strategy, or Operations, including 4+ years in People Management. You should also possess experience in engaging and managing relations with different user groups in a network organization, as well as a track record of leading large-scale, cross-functional efforts from ideation to implementation. Strong analytical, communication, and project management skills are essential, along with the ability to manage multiple work streams effectively in a matrixed organization structure. Proficiency in Excel/Google Sheets is a must-have skill. This position is based in Gurugram, India. Airbnb is committed to fostering diversity and inclusion in its workforce, encouraging individuals from all backgrounds to apply. Your innovative ideas and unique perspective are valued as we work together to create the best products and solutions for our global community.,
