Operations Manager

Role Overview:

Responsible for managing and coordinating the entire pre-insurance medical check-up process. Ensures smooth operations between clients, diagnostic centers, doctors, and internal teams while maintaining quality and turnaround time standards.

Key Responsibilities:

• Coordinate and schedule pre-insurance medical check-ups for clients as per company and insurance partner guidelines.
• Liaise with diagnostic centers, hospitals, and medical practitioners to ensure timely completion of check-ups.
• Verify reports and ensure accurate documentation before submission to underwriting teams.
• Monitor TAT (Turn-Around Time) and escalate delays to maintain service levels.
• Handle customer queries and provide necessary assistance regarding the medical check-up process.
• Maintain MIS reports for daily operations and share regular updates with management.
• Ensure adherence to compliance, quality standards, and company policies during the entire process.
• Work with the IT and operations teams to streamline workflows and improve efficiency.

Skills & Competencies:

• Strong coordination and communication skills.
• Knowledge of insurance and medical check-up processes preferred.
• Ability to handle multiple stakeholders (clients, diagnostic centers, doctors).
• Proficiency in MS Office and reporting tools.
• Attention to detail and customer-centric approach.

Qualification & Experience:

• Graduate (preferably in Life Sciences/Healthcare/Management).
• 8-15 years of experience in insurance operations, healthcare coordination, or similar roles.
• Experience in pre-insurance medical check-up processes will be an added advantage.

Roles & Responsibility

• Coordinate and schedule pre-insurance medical check-ups for clients as per company and insurance partner guidelines.
• Liaise with diagnostic centers, hospitals, and medical practitioners to ensure timely completion of check-ups.
• Handle customer queries and provide necessary assistance regarding the medical check-up process.
• Calling booking appointment

Qualification & Experience:

• Graduate (preferably in Life Sciences/Healthcare/Management).
• Experience in pre-insurance medical check-up processes will be an added advantage.
• Good communication skill

Address: 401, 4th Floor, Sakar I,Nr. Gandhigram Railway Station,Ashram Road,Ahmedabad 380009

Can reach out : 8657923981 or pratiksha.parulekar@healthindiatpa.com