Flying Star Aviation & Hospitality Academy

Telecaller Job Responsibilities Outbound Calling :Reach out to potential and existing customers by making outbound calls to explain products or services and generate interest. Sales & Lead Generation :Persuade customers to make purchases, schedule appointments, or convert prospects into customers. Inbound Call Handling :Address customer inquiries, concerns, and complaints over the phone. Customer Relationship Management :Maintain and update accurate call logs and customer records in a CRM database. Market Research :Conduct basic market research to understand customer needs and market trends. Complaint Resolution :Provide solutions and follow up with customers to ensure their satisfaction. Reporting :Generate reports on call status, sales progress, and customer interactions for management. Telecaller Skills and Qualifications Communication :Excellent verbal communication skills to engage effectively with customers and articulate product information clearly. Persuasion :A persuasive and confident attitude to drive sales and conversions. Active Listening :The ability to listen carefully to understand customer needs and provide appropriate solutions. Adaptability :The capacity to handle challenging conversations and adapt communication style to different situations and social cues. CRM & Technical Skills :Proficiency with customer relationship management (CRM) software and basic computer skills for data entry and record-keeping. Resilience :The ability to handle rejection and objections professionally, maintaining a positive approach. Product Knowledge :A firm understanding of the company's products or services to answer questions and promote them effectively. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Work Location: In person