Operations Manager (Healthcare)

Job Description

Role & responsibilities Will be responsible for the entire Assisted Living centre. P&L of the centre Ensure end to end Client Experience, Client Retention Family/ Guardian Engagement Facility upkeep & infrastructure maintenance Center Compliance Care/ Nursing Services Food and Beverage Services Billing & Collection Vendor engagement Employee engagement & welfare (incl hostel) Take complete responsibility of the day-to-day operations at the centres assigned. Should responsible for overall customer satisfaction and support services. Take complete responsibility of maintaining the infrastructure and the facilities you are allocated under Athulya. Ensure the facilities are all the time clean & neat and hygiene is followed throughout the day. Should strictly follow the process and protocols defined by the management and should not have any deviation. All records and documents should be maintained properly. Customer service to the residents is priority and their requests have to be satisfied as priority. Ensure all facility visits are managed by the respective team members Complete responsibility for the Software updates, invoices and payment collection. Should also be responsible for answering to the queries raised by the residents family members and should be resolved on time in case of any issues or challenges raised. Responsible for the monthly billing for each resident and also should take responsibility in collecting of payments on time. Coordinate with other departments and ensure monthly & weekly purchase is happening on time without delays. Coordinate with other departments and ensure there is smooth communication among all. Especially with clinical and F&B departments. Should be responsible to do any other task given by your reporting head or the management Should be responsible to handle any job or tasks allocated by your reporting heads. Perks and benefits Medical Insurance + Provident Fund