Operations Manager

Job Description

1. Issue Identification Resolution Handling viding active support to client in resolution of technical / non-technical issues as reported. 2. Manage Operations: Manage installations, Scheduling, Metric Collection and enhance the efficiency of Field teams. 3. Vendor Management: Manage relation with vendors on supply, Warranty, and duct issues. 4. Prepare Reports MIS: Metric collections, efficiency imvement, operations management. Responsibilities: - Client Coordination: Responsible for the communication with the client after the duct onboard for smooth functioning of operations activities. Understand the requirements and plan activities with supporting team members. Maintain relationship with existing clients/users to add more value in the business. Update client the steps covered and gress reports of ject. Verbal Non-verbal communication with clients for effective efficient query resolution. Relationship building call for new installed duct feedback regarding services. - curement/Inventory Management: Responsible for managing all technical assets/hardware related to operational cess. Database of the deployed devices on the portal and at the client site. Should be able to negotiate with vendors ving hardware and keep track of desired stock and requirements in cess. - Team Coordination: Different level communication with Sales Team, Development team and - Implementation team to carry out the best outcome. viding gress reports, MIS, operations matrix to management on timely basis. - Resource Management: You are responsible for effective utilization of resources and per management of technicians, support team for continuous work flow and customer interaction. Co-ordination with the technical team client for maintenance/new installation / re-installation regarding activities Desired Candidate Skills: - Ability to develop and manage a IT jects experience in managing resources. - ficient creating senior management presentations and reports. - Excellent written verbal communication. - ven ability to make complex decisions based on experience, analysis and judgment. - Flexible, cess-oriented, organized, with excellent analytical troubleshooting skills - He/she should have the enthusiasm for working in team work, good communication skill, polite speaking and the apach for expanding duction with his/her skills. Location: Kolkata,Guwahati,Vijayawada,Goa,Jharkhand,Bihar,Odisha,Andhra Pradesh,Tamil Nadu,Vishakhapatnam,Viza