Operations Manager – Domestic Collections

Attention!! All Job Seekers!!!

We are looking for an operations Manager – Domestic Collections 

Location: South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred) 

🏢 Department: Collections – Domestic Process 

Key Responsibilities:

• Lead and manage a team of collection executives handling domestic portfolios. 

• Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets. 

• monitor collections performance, manage customers, team managements, etc 

• Analyze delinquency trends and implement strategies to reduce NPAs. 

• Conduct regular team huddles, performance reviews, and motivate team members. 

• Ensure compliance with company policies, regulatory guidelines, and RBI norms. 

• Coordinate with senior management for process improvements and escalations. 

Requirements:

• Experience: 5–8 years in collections/recovery/financial services, with 1–2 years in a supervisory or TL role. 

• Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. 

• Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). 

• Ability to manage high-pressure targets and motivate teams. 

• Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). 

• Skills: Strong negotiation and problem-solving abilities. 

💼 Why Join Us? (Salary & Benefits)

• 💰 Competitive Salary as per industry standards. 

• 🚖 Cab Facility (Pick-up & drop) within Cochin city limits. 

• 🏥 Health Insurance after 1-year of service. 

• 📈 Career Growth Opportunities in a leading financial services company. 

• 🤝 Supportive Work Environment promoting learning, teamwork, and excellence. 

📧 How to Apply:

Send your CV to careers@chartermerc.com.au

About Charter: 

Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees.