We need your analytical mind and Excel expertise. As Charter continues its growth in delivering exceptional debt management solutions across Australia, US, UK and New Zealand, we’re seeking a detail-oriented MIS Executive – Excel Macros Specialist to join our team in Cochin. With a strong reputation for providing world-class service to some of the globe’s leading banks and telecom companies, Charter is the ideal place to take your data and reporting skills to the next level. Key Responsibilities Prepare and maintain detailed reports using Microsoft Excel, including automation using formulas and macros to improve reporting efficiency. Generate data-driven reports directly from internal systems and software. Upload accurate client-specific data into internal platforms as per defined requirements. Manage email communications, ensuring timely and professional responses. Continuously improve macro efficiency and streamline reporting processes. Must-Have Skills Strong proficiency in Microsoft Excel – including experience with formulas, pivot tables, and macros for automation. Basic computer skills with the ability to learn new systems quickly. Strong organizational skills with the ability to multi-task, prioritize, and manage time effectively. Flexibility and willingness to work in rotational shifts. Excellent attention to detail and accuracy in handling data. Benefits: Health insurance Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) About Charter Established in 1986, CHARTER is a 100% Australian-owned company providing comprehensive debt collection and recovery services. For over 35 years, we've served clients across industries—including banks, telecom providers, SMEs, utility companies, government departments, and councils—delivering results with integrity and efficiency. Visit us: www.chartermerc.com.au Show more Show less
Attention!! all job seekers!!! We are looking for Collection Executives (Intl. Voice) Job Types: Full-time Location: Kakkanad, Cochin Preferred Candidates: Applicants from Kerala are preferred. Join Charter 's expanding team as a Collection Executive . In this position, you'll handle both inbound and outbound collection calls from Australia and resolve customer issues relating to debts. Job Responsibilities: Manage inbound and outbound collection calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions Identify and escalate priority issues, keep records of all conversations and transactions in the database Attend client briefings, meetings and trainings Qualifications & Requirements: Strong in English Language communication Listening & Negotiation skills to effectively engage with customers Ability to multi-task, set priorities and manage work efficiently Basic computer Skills and willingness to work in shifts 0 – 1 year experience Salary: Negotiable Additional Benefits: Cab facility (Pick up and drop) within Cochin city limits Health insurance after completion of 1 year service Applying: Please send your cv to careers@chartermerc.com.au About Charter Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients in Australia, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.
Attention!! All Job Seekers!!! We are looking for an operations Manager – Domestic Collections Location: South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred) 🏢 Department: Collections – Domestic Process Key Responsibilities: • Lead and manage a team of collection executives handling domestic portfolios. • Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets. • monitor collections performance, manage customers, team managements, etc • Analyze delinquency trends and implement strategies to reduce NPAs. • Conduct regular team huddles, performance reviews, and motivate team members. • Ensure compliance with company policies, regulatory guidelines, and RBI norms. • Coordinate with senior management for process improvements and escalations. Requirements: • Experience: 5–8 years in collections/recovery/financial services, with 1–2 years in a supervisory or TL role. • Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. • Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). • Ability to manage high-pressure targets and motivate teams. • Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). • Skills: Strong negotiation and problem-solving abilities. 💼 Why Join Us? (Salary & Benefits) • 💰 Competitive Salary as per industry standards. • 🚖 Cab Facility (Pick-up & drop) within Cochin city limits. • 🏥 Health Insurance after 1-year of service. • 📈 Career Growth Opportunities in a leading financial services company. • 🤝 Supportive Work Environment promoting learning, teamwork, and excellence. 📧 How to Apply: Send your CV to careers@chartermerc.com.au About Charter: Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees.