Operations Manager

**Job Description:** As a part of the hotel Operations team at Marriott International, your role involves assisting in successfully executing all operations in various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary goal will be to manage the staff, improve guest and employee satisfaction, and maximize the financial performance of the department. You will be responsible for ensuring that standards and procedures are followed while leading a specific team to meet or exceed property goals. **Key Responsibilities:** - Translate goals to the team related to guest tracking and productivity - Create a motivating environment emphasizing teamwork, continuous improvement, and exceptional service - Analyze employee and guest satisfaction results to develop improvement plans - Ensure the team is equipped to meet expectations - Lead by example and assist employees in exceeding guest expectations - Implement property-specific second effort and recovery plan - Publish guest satisfaction results promptly and address guest concerns proactively - Handle employee concerns professionally and communicate goals and results effectively - Meet with staff semiannually for individual discussions - Assist the team in scheduling to meet guest and occupancy goals - Provide excellent customer service and promptly address guest concerns - Review financial statements and performance data to measure productivity and identify areas for improvement - Conduct interviews, participate in hiring decisions, and ensure thorough orientation for new team members **Qualifications Required:** - High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience At Marriott International, we are committed to providing equal opportunities to all individuals and creating an inclusive environment where the diverse backgrounds of our associates are valued and celebrated. We uphold a non-discriminatory policy based on any protected basis, including disability, veteran status, or other applicable law.,