Operations Manager

Role Overview: You will be responsible for managing the day-to-day operations of all outlets. This includes monitoring cleanliness, hygiene, and food safety standards in accordance with FSSAI guidelines. It is crucial to maintain brand SOPs (Standard Operating Procedures) across all locations and ensure smooth operations, especially during peak hours and special events. Additionally, you will be preparing duty rosters, ensuring adequate staffing, motivating and disciplining staff, conducting training sessions, and evaluating performance to uphold professionalism and brand values. Your role will also involve ensuring excellent customer service, quick turnaround time, and positive staff interactions, handling customer complaints effectively, and maintaining high ratings on customer feedback platforms. Key Responsibilities: - Manage day-to-day operations of all outlets - Monitor cleanliness, hygiene, and food safety standards as per FSSAI guidelines - Maintain brand SOPs across all locations - Ensure smooth operations during peak hours and special events - Prepare duty rosters and ensure adequate staffing - Motivate and discipline staff - Conduct regular skill training and performance evaluations - Ensure excellent customer service, quick turnaround time, and polite staff interactions - Handle customer complaints professionally and resolve issues promptly - Maintain high ratings on customer feedback platforms - Reduce wastage and control food costs while maintaining quality - Track daily sales, outlet performance, and key operational KPIs - Work closely with MIS personnel for accurate reporting and forecasting - Identify underperforming areas and implement corrective actions - Support outlet-level marketing activities, festival promotions, and new product launches Qualifications Required: - Proven experience in managing operations in the food industry - Strong knowledge of FSSAI guidelines and food safety standards - Excellent leadership and communication skills - Ability to work under pressure and handle peak hours effectively - Customer-centric mindset with a focus on quality service - Analytical skills to track sales, performance metrics, and make data-driven decisions (Note: The additional details of the company were not present in the provided job description.),