Operations Lead

We are seeking an Operations Lead to spearhead the development and expansion of our instructor onboarding and customer experience procedures. As the Operations Lead, you will be tasked with identifying and implementing the most efficient methods and structures for recruiting and integrating instructors, all while ensuring a seamless and gratifying journey for our customers. This role presents a distinctive opportunity to oversee a fundamental function and make a lasting impression as we grow our business. Responsibilities include: - Crafting Supply Chain Strategy: Develop and oversee scalable instructor onboarding and training initiatives, pinpointing optimal avenues for expansion. - Ensuring Customer Operations Excellence: Supervise end-to-end customer operations, guaranteeing smooth coordination, service provision, and fostering high customer satisfaction levels. - Addressing Operational Challenges: Confront immediate obstacles directly, guaranteeing streamlined processes with a keen eye on enhancement and performance. - Collaborating with Product Team: Collaborate closely with the tech department to construct internal tools that boost operational scalability and efficiency. Ideal Candidate Profile: - Demonstrated proficiency in operations, accompanied by a solid history of crafting, executing, and expanding systems that yield tangible outcomes. - Strategic thinker who adopts a hands-on approach to resolving day-to-day operational hurdles. - Capable of leading autonomously, showcasing initiative and taking ownership of critical business processes. - Proficiency in Kannada is a plus. Reasons to Join Us: - Complete ownership of a pivotal business function in the early stages, with the chance to establish it from the ground up. - Engage in a collaborative and dynamic setting where your decisions can have a lasting impact on both the company and the industry. - Ample room for experimentation, enabling the implementation of scalable solutions across supply and customer-facing operations. If you are seeking a challenging role that empowers you to shape a high-impact operational strategy, apply now.,