Operations Associate – RTO Support | Bangalore Location: Bangalore Type: Full-time Experience: 0–2 years Language Requirement: Must be fluent in Kannada About the Role We’re looking for a proactive and dependable Operations Associate to support customers through their Driving License (DL) process. This is a field-based role focused on providing hands-on support at the RTO. Over time, you will also help expand our support to other vehicle license categories (e.g., gear two-wheelers, commercial vehicles, etc.). Key Responsibilities Assist customers with DL applications, form filling, and document uploads Provide on-ground support during RTO visits and test days Guide customers through appointment bookings and next steps Build and maintain strong relationships with RTO officers and staff Ensure timely and accurate submission of applications Follow up with customers who have pending documentation or actions Log daily activities and coordinate with central ops and support teams Support expansion into additional license categories (2W geared, commercial, etc.) What We’re Looking For Strong communication and people-handling skills Basic tech-savviness (smartphones, apps, uploads) Willingness to travel locally and work on-ground Self-driven and solution-oriented mindset Fluent in Kannada (mandatory) Prior experience with RTOs or mobility services is a plus (training provided) Join us to simplify the licensing process and drive mobility forward! Apply now 🚗
We are seeking an Operations Lead to spearhead the development and expansion of our instructor onboarding and customer experience procedures. As the Operations Lead, you will be tasked with identifying and implementing the most efficient methods and structures for recruiting and integrating instructors, all while ensuring a seamless and gratifying journey for our customers. This role presents a distinctive opportunity to oversee a fundamental function and make a lasting impression as we grow our business. Responsibilities include: - Crafting Supply Chain Strategy: Develop and oversee scalable instructor onboarding and training initiatives, pinpointing optimal avenues for expansion. - Ensuring Customer Operations Excellence: Supervise end-to-end customer operations, guaranteeing smooth coordination, service provision, and fostering high customer satisfaction levels. - Addressing Operational Challenges: Confront immediate obstacles directly, guaranteeing streamlined processes with a keen eye on enhancement and performance. - Collaborating with Product Team: Collaborate closely with the tech department to construct internal tools that boost operational scalability and efficiency. Ideal Candidate Profile: - Demonstrated proficiency in operations, accompanied by a solid history of crafting, executing, and expanding systems that yield tangible outcomes. - Strategic thinker who adopts a hands-on approach to resolving day-to-day operational hurdles. - Capable of leading autonomously, showcasing initiative and taking ownership of critical business processes. - Proficiency in Kannada is a plus. Reasons to Join Us: - Complete ownership of a pivotal business function in the early stages, with the chance to establish it from the ground up. - Engage in a collaborative and dynamic setting where your decisions can have a lasting impact on both the company and the industry. - Ample room for experimentation, enabling the implementation of scalable solutions across supply and customer-facing operations. If you are seeking a challenging role that empowers you to shape a high-impact operational strategy, apply now.,
We are looking for a patient, reliable, and skilled Driving Instructor to join our team. The instructor will be responsible for teaching customers safe driving practices, preparing them for driving tests, and ensuring they develop confidence behind the wheel. “Ab aapko ‘Driver ji’ nahi, ‘Sir’ bulaaya jayega.” Now you will be called ‘Sir’, not just ‘Driver ji’. Key Responsibilities Provide practical driving lessons to customers based on their skill levels and learning pace. Teach road safety, traffic rules, and defensive driving techniques. Assess customers’ progress and provide constructive feedback. Maintain a calm and supportive learning environment to reduce customer anxiety. Ensure the training vehicle is always in good condition and meets safety standards. Keep accurate records of customer progress, attendance, and lesson schedules. Prepare customers for written and practical driving examinations. Handle rescheduling and adjustments to fit customer and instructor availability. Promote responsible, confident, and safe driving habits. Qualifications & Skills Valid driving license with an excellent driving record. Certified driving instructor license (as per local regulations). Must own a car in good working condition (we will install the required instructor pedals). Prior experience as a driving instructor or trainer preferred. Strong communication and interpersonal skills. Patience, empathy, and the ability to stay calm under pressure. Good organizational and time-management skills. Basic knowledge of vehicle maintenance is an added advantage. Working Conditions Flexible working hours, including weekends if required. Majority of time spent in training vehicles and on the road. Must be willing to travel to customer pickup/drop-off locations if required. Benefits Competitive pay per session/hour. Performance-based incentives. Professional growth opportunities with advanced training programs. Supportive team environment.