Operations Intern (Training & Development)

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About Company:

Frootle India Private Limited is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power, and Entertainment appliances category for the India Subcontinent. Some of the well-known brands are -

1. Ecovacs - Robotic Vacuum Cleaners.
2. Kuvings - Cold Press Juicers, Blenders.
3. Coway - Air purifiers.
4. Instant Brands - Electric Pressure Cooker and Air Fryer.
5. XGIMI - Smart Portable Projectors.
6. Laifen - Smart Hair Dryers.
7. Cosori - Air Fryers.
8. Levoit - Air Purifiers.
9. Laura Star - Steam and Iron.

Website: https://frootleindia.com/

We provide customers with on-site service in more than 60 cities. The day-to-day planning and Executive interaction of field service engineers is managed by the Customer Experience & Workforce Management team.

Role & Responsibilities:

Planning and Coordination:

1. Develop daily, weekly, and monthly plans for field operations to meet organizational goals.
2. Coordinate with various departments to ensure seamless integration of field activities with overall business strategies.
3. Implement efficient routing for field executives to maximize productivity and minimize travel time.

Training and Development:

1. Promote empathetic communication during training to help Field Service Engineers understand customer needs better.
2. Development of respectful and ethical conduct in every stage of training and internal coordination.

Team Management:

1. Supervise and lead a team of field executives, providing guidance, support, and training as needed.
2. Monitor soft skills and ethics, implement improvements, and address any issues that may arise.

Communication:

1. Act as a bridge between the field executive and higher management, conveying important information, updates, and feedback.
2. Establish clear communication channels within the field team to foster collaboration and enhance information flow.

Quality Control:

1. Implement and monitor quality control measures to ensure that field activities adhere to established standards and procedures.
2. Conduct regular audits and assessments to identify areas for improvement.

Problem Resolution:

1. Address and resolve any issues or challenges that arise during field operations promptly and effectively.
2. Collaborate with relevant stakeholders to implement solutions and preventive measures.

Qualifications

• Bachelor's degree or pursuing in Business Administration, Operations Management, or any other field.
• Excellent communication in English and interpersonal abilities.
• Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and any other tools relevant to the industry.
• Understanding of Google Maps and ability to use it optimally.
• Understanding of the different geographies of India and cities.

Benefits:

• Paid training period & hands-on training.
• Certificate of Internship