Operations In-charge

Key Responsibilities

• Overall Responsibility: Own the day-to-day functioning of the entire center, ensuring all areas operate in line with the clinic’s mission, standards, and goals.
• Coordination: Serve as the central link between clinical and non-clinical teams to ensure seamless patient care and operational harmony.
• Staff Supervision: Manage, train, and motivate all support staff including front desk, housekeeping, pharmacy/store, and security to maintain high standards of professionalism and service.
• Patient Flow: Oversee smooth patient registration, consultation, billing, and discharge processes, addressing any bottlenecks or delays promptly.
• Stock & Inventory: Monitor and maintain optimum stock levels of medical and non-medical supplies, avoiding overstocking or shortages. Oversee procurement and vendor management ensuring quality and timely delivery.
• Facility Management: Ensure that all equipment, utilities, and premises are well-maintained, clean, and functioning properly. Schedule routine maintenance and handle emergency repairs.
• Budget & Cost Control: Assist in adhering to operational budgets by optimizing resource utilization and identifying cost-saving opportunities.
• Compliance & Standards: Ensure adherence to all clinic policies, standard operating procedures (SOPs), and healthcare regulations.
• Patient Grievances: Act as the first point of contact for patient complaints or feedback, ensuring prompt resolution or escalation to the Center Manager when necessary.
• Reporting: Provide daily and weekly operational reports to the Center Manager, highlighting achievements, issues, and recommendations.
• Event & Activity Coordination: Support planning and execution of in-clinic events, CMEs, health camps, and special initiatives as needed.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Yearly bonus

Education:

• Master's (Preferred)

Experience:

• healthcare Operations: 5 years (Required)

Work Location: In person