Job
Description
As an Operational Strategy & Execution professional, your primary responsibility will be to design and implement scalable operational strategies that align with business goals and customer experience standards across all caf locations. You will drive key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. Developing, standardizing, and enforcing Standard Operating Procedures (SOPs) will be crucial to ensure consistency in food preparation, service, hygiene, and store operations. It will also be your responsibility to ensure compliance and accountability through regular training, audits, and performance reviews at both store and regional levels. Collaboration with cross-functional teams, including HR, Supply Chain, Projects, and Marketing, will be essential to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms such as POS, inventory, and workforce tools will also play a key role in optimizing operational visibility and efficiency. In terms of P&L and Financial Oversight, you will be expected to own and manage the P&L for all assigned caf locations, ensuring profitability and sustainable revenue growth. Optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards will be a critical aspect of your role. Conducting regular financial performance reviews to identify cost-saving opportunities and improve unit-level economics will also be part of your responsibilities. Coordination with the Finance team to ensure timely reporting, forecasting, and adherence to fiscal targets will be necessary. People Management & Team Development will be a significant part of your role, where you will lead, coach, and develop multi-level teams, including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be pivotal. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning, including hiring, rostering, productivity tracking, and attrition control, will be key responsibilities. You will also oversee the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization while maintaining brand and operational consistency across legacy and newly launched stores will be essential. Additionally, ensuring best-in-class customer experience through consistent service, ambiance, and product quality will be crucial. Monitoring customer feedback, NPS, and mystery audits to identify and resolve service gaps, implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements, and creating a culture of customer-first thinking across all levels of staff will also be part of your responsibilities. In terms of Supply Chain & Vendor Management, you will coordinate with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels to reduce waste and improve margin performance, and resolving supply-related issues with minimal impact on store operations will be key aspects of your role. To qualify for this position, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership. Strong knowledge of P&L management, SOP design, inventory, and vendor control, experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are required. This position offers a salary ranging from 35 to 50 LPA and is located in Mumbai - Worli. For further details or to apply for this position, please contact HR-Chitra Aher at Chitra@oasishrconsultant.com or 9082493557.,
