Job
Description
As the Operational Strategy & Execution professional, you will be responsible for designing and implementing scalable operational strategies that align with business goals and customer experience standards across all caf locations. Your role will involve driving key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. You will be required to develop, standardize, and enforce Standard Operating Procedures (SOPs) to ensure consistency in food preparation, service, hygiene, and store operations. Moreover, ensuring compliance and accountability through regular training, audits, and performance reviews at both store and regional levels will be a crucial part of your responsibilities. Collaboration with cross-functional teams including HR, Supply Chain, Projects, and Marketing will also be necessary to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms like POS, inventory, and workforce tools to optimize operational visibility and efficiency will also fall under your purview. In terms of P&L and Financial Oversight, you will be expected to own and manage the Profit and Loss statements for all assigned caf locations, ensuring profitability and sustainable revenue growth. This will involve optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards. Regular financial performance reviews will be conducted to identify cost-saving opportunities and improve unit-level economics. Additionally, coordination with the Finance department to ensure timely reporting, forecasting, and adherence to fiscal targets is crucial for this role. People Management & Team Development will be a significant aspect of your job, where you will lead, coach, and develop multi-level teams including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be key. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning including hiring, rostering, productivity tracking, and attrition control, will also be part of your responsibilities. Your role will also involve overseeing the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization will be necessary. Maintaining brand and operational consistency across legacy and newly launched stores is also a critical aspect of this position. In terms of Customer Experience & Quality Assurance, you will be expected to ensure a best-in-class customer experience through consistent service, ambiance, and product quality. Monitoring customer feedback, Net Promoter Score (NPS), and mystery audits to identify and resolve service gaps will be part of your responsibilities. Implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements and creating a culture of customer-first thinking across all levels of staff will also be important. Your role will also involve coordinating with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels, reducing waste, and improving margin performance will be crucial. Resolving supply-related issues with minimal impact on store operations will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership experience. Strong knowledge of P&L management, SOP design, inventory, and vendor control is required. Experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are also necessary. Salary: 35 to 50 LPA Job Location: Mumbai - Worli Contact Details: HR - Chitra Aher Email: Chitra@oasishrconsultant.com Phone: 9082493557,
