Posted:6 hours ago|
Platform:
On-site
Full Time
Key Responsibilities: Site Operations Management: Oversee daily soft services operations (housekeeping, pantry, front office, etc.) across assigned sites. Coordinate with site teams and vendors to ensure service quality and compliance with SOPs. Manpower Handling: Monitor deployment, attendance, and discipline of manpower across sites. Coordinate hiring and replacement of site staff as needed. Liaise with HR and staffing agencies for manpower planning. Client Interaction: Act as the first point of contact for clients on operational matters. Attend regular client meetings to review service delivery and resolve escalations. Build and maintain strong client relationships. Site Audit & Compliance: Conduct periodic site inspections and audits to ensure adherence to quality and safety standards. Ensure compliance with company and client-specific operational procedures. Reporting & MIS: Prepare and share regular MIS reports, attendance reports, and operational dashboards. Analyze trends and take corrective actions as needed. Support Technical Services (if required): Coordinate with technical teams for MEP/facility-related issues when necessary. Maintain basic understanding of electrical, HVAC, or plumbing systems to support coordination. Key Requirements: Minimum 3 years of experience in operations, preferably in soft services or facility management. Strong understanding of manpower management and client handling. Proficiency in MS Excel, MIS preparation, and operational documentation. Good communication and interpersonal skills. Ability to travel within Delhi/NCR for site visits. Graduate in any discipline. Facility Management or Hotel Management background preferred.
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