Operations Executive (Outbound Incharge)

As a Service Centre Outbound Operations Manager, your role involves ensuring adherence to operational workflows and standard operating procedures defined for outbound operations. You will be responsible for monitoring the daily in-scan and out-scan of shipments and related paperwork. Additionally, conducting daily staff briefings to communicate operational changes, route modifications, and ensuring timely pickups from regular customers are key responsibilities. Key Responsibilities: - Distribute pickups among the team and ensure pickups are made from regular customers as per agreed cut-off times - Implement strategies to reduce nil pickup wastages among regular clients through feedback, client visits, tele-interactions, and monitoring staff productivity - Verify the accuracy of cash sale bookings, including pick-up addresses and times, and report exceptions to Customer Service/Sales for feedback - Ensure timely and accurate data capture for all pickups and deposit cash sales amounts collected into accounts promptly - Coordinate the connection of outbound loads to hubs/warehouses to meet delivery commitments - Monitor and review operations processes for sorting and bagging shipments - Monitor vehicle expenses by conducting daily log checks and ensuring prompt reimbursement of fuel conveyance expenses to staff - Conduct audits of Air Way Bills (AWBs) to identify filling and data entry errors for process improvement - Monitor Net Service Levels and take corrective actions as necessary - Support sales in bill distribution and collections - Ensure the safe handling of all shipments at the service center and manage security exceptions in collaboration with the security team Qualifications Required: - Proven experience in outbound operations management or related field - Strong organizational and leadership skills - Excellent communication and interpersonal abilities - Ability to analyze data and make informed decisions - Knowledge of logistics and supply chain management practices - Familiarity with standard operating procedures and workflow optimization (Note: No additional company details were provided in the job description),