Posted:11 hours ago|
Platform:
Work from Office
Full Time
Roles & Responsibilities
Oversee and coordinate daily operations to ensure a seamless guest experience
Develop and implement operational policies and procedures to enhance efficiency and service quality
Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows
Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
Manage and optimize budgets, controlling expenses and maximizing revenue
Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
Ensure compliance with all health and safety regulations, conducting regular inspections
Develop and maintain positive relationships with vendors, suppliers, and local businesses
Handle guest concerns and complaints with professionalism and a commitment to resolution
Stay informed about industry trends and best practices to drive continuous improvement
Skills & Experience
Any graduates with 2+ years of experience in any Hospitality or Food Industry
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software and Microsoft Office applications
Demonstrated ability to drive revenue growth and optimize operational efficiency
Leadership and team management skills, fostering a positive and collaborative work environment.
Knowledge of health and safety regulations and best practices.
Flexibility to work irregular hours, weekends, and holidays as needed.
Commitment to delivering exceptional guest experiences and maintaining high standards of service
Cynosure Corporate Solutions
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