Operations Engineer/ Field Service Engineer

Job Description

Location - Mangalore Karnataka Role - Operations Engineer / Field service Engineer Company Introduction - Kazam EV Tech, Bangalore (www.kazam.in) is an agnostic EV charging software platform building India's largest smart and affordable EV charging network. Through our partnerships with fleets, CPOs, RWAs and OEMs we have been able to create a robust charging network with over 3000 devices on our platform. Our vision is to be the leader in EV charging in India and beyond,leveraging our capabilities in software and hardware. Job Description: As a part of Kazam’s service team, you must be capable of independently handling 1 or more product groups with timely expert service and support. Able to identify the root cause of the actual issue, categorise the same as an app or service issue and collaborate accordingly with the concerned team to try and provide onsite resolution. Ability to coordinate and collaborate with other functional / internal teams to achieve lesser TAT for resolutions and in turn customer delight. Roles And Responsibilities: 1. Responsible for Installations and maintenance of instruments and systems at client locations. 2. Should be capable of Delivering basic operational training at installation. 3. Provide effective product related support. 4. Ensures Preventive Maintenance planning is performed at regular intervals 5. Provide timely support for difficult/major product issues to avoid downtime. 6. Capable of timely reporting of all maintenance activities. 7. Must maintain excellent customer relationships, specifically with his/her account POCs. 8. Must adhere to field service policies, procedures and standards. 9. Must maintain recommended spare parts for the product range. 10. Must ensure appropriate spare parts stock. Skills And Qualifications: 1. Diploma or Graduation- Electrical/Electronics/ Mechanical Engineering (Any subjects with electrical and electronics in the curriculum) 2. 3+ Years on any type of service and maintenance experience 3. Should be able to logically resolve or troubleshoot in times of crisis and leverage expert help if required 4. Self-Managed, Multitasking is a plus point 5. Good logical thinking and problem-solving skills 6. Profound Understanding of the EV and related Services ecosystem having would be a plus point 7. Strong Communication skills, organisational, time management, and prioritisation skills. Requirements; Someone who can join Immediately and someone who is ready to do on-field job. The candidate must be from any Electrical or related background. (Diploma in Electrical or electrical Engineering) Location: Mangalore Karnataka Job Type: Full-time Work Location: In person