Operations & Client Success Manager

AEC Growth is seeking an experienced Operations & Client Success Manager who has worked across multiple agencies and knows how to turn delivery chaos into systematic excellence.

We're a fast-growing online lead generation agency helping B2B companies generate consistent opportunities through LinkedIn and targeted outreach systems. We need someone who can own client delivery, coordinate our internal team, and ensure every project hits its deadline while delighting clients.

What you'll do:

• Own end-to-end delivery for 8–10 client accounts, ensuring on-time execution of all deliverables
• Coordinate internal team members (copywriters, designers, VAs, SDRs) to meet project timelines
• Manage client communication, expectations, weekly reporting, and feedback loops
• Build and maintain delivery tracking systems, SOPs, and quality checklists using ClickUp/Notion/Asana
• Run daily team standups and weekly client check-ins to prevent bottlenecks
• Create dashboards and metrics to track delivery performance, utilization, and client satisfaction
• Anticipate problems before they happen and solve them autonomously
• Free up founder bandwidth by owning the "making it happen" function of the agency

You're right for this if you:

• Have 3–7 years of experience in marketing/lead-gen/creative/growth agency operations
• Have worked across 4–7 different agencies (essential - we need someone who's seen multiple operating models)
• Have managed both internal delivery teams AND client-facing communications
• Are proficient with project management tools (ClickUp, Asana, Notion) and CRM systems (HubSpot preferred)
• Understand agency metrics: utilization rates, delivery SLAs, capacity planning, client retention
• Thrive in autonomy and take complete ownership of outcomes without hand-holding
• Have experience with B2B lead generation, LinkedIn outreach, or performance marketing workflows
• Bonus: You've built SOPs, automated workflows, or improved agency margins through operational efficiency

Ideal candidate:

Compensation: