Operations Associate (SriYatra)

nerve center for all our tours

• Plan for all tour departures:

  Prepare city wise passenger and tour lists, assign vendors based on itinerary, finalize darshan slots, book vendor services and align the ground team, send out reminders to all stakeholders 24 hours prior to tour start

• Centrally own all tour coordination:

  Create and manage a live dashboard of all upcoming and running tours, tracking each tour based on live status. Identify any gaps in fulfilment in real-time and coordinate with vendors/ ground team

• Be the single point of truth:

  Create and maintain a master tracker mapping each tour and pax to services, darshans, pujas, vendors and local guides.

• Pre-departure checklists:

  Conduct D-2 checklist with city SPOCs to ensure all vendors, services and local team members are assigned for 100% fulfilment of itinerary

• Real-time troubleshooting:

  Be available on-call during live trips; resolve issues related to late transport, missing guides, hotel mix-ups, etc

• Feedback & NPS loop:

  Own the post-trip experience - collect trip feedback on the overall trip and vendor level. Escalate poor NPS cases, and drive closure within 24 hours

• Process & Systems Ownership:

  Design, refine and drive

  SOPs for all processes

  like trip handovers, escalation handling, and daily reporting.

• Vendor coordination:

  Maintain working relationships with hotel GMs, transport vendors and on-ground guides. Escalate operational issues to management.

• 2 3 years of experience in travel operations
• Proficiency with tools like Google Sheets and basic CRMs
• Proven track record of running smooth operations in high pressure environments
• Calm, clear-headed problem-solving attitude
• High personal ownership and willingness to work beyond fixed hours on busy days
• Strong process mindset - you should run on checklists and systems

• Prior experience with a spiritual or group tour operator (e.g. Kesari, IRCTC, Veena World, etc.)
• Familiarity with temple protocols, darshan procedures, and working with pandits/temple staff
• Passion for Bharats religious and spiritual travel circuits

• High Agency and bias for action. Identifying problems and solving problems without being told to
• User Obsession and empathy. Always thinking user first and making decisions accordingly