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Operations Associate

Operations Associate

Lancesoft

0 - 1 years

0 - 3 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

customer support bpo customer service bpo customer service domestic voice process bpo voice domestic bpo voice process customer service operations voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking energetic, persuasive, and reliable professionals to join our support and engagement team. The core responsibility of this role is to connect with previously active driver-partners, understand their reasons for inactivity or churn, and proactively encourage them to return to the platform. This role requires not only empathy and problem-solving skills but also a strong sales mindset to overcome objections and highlight the platforms value proposition effectively.

Responsibilities

Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the platform.
Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
Use persuasive communication and sales techniques to convey the benefits of rejoining the platform.
Engage drivers who may have migrated to competitors and present compelling reasons to return.
Share updates about new features, incentives, or improvements that may address past issues.
Maintain high satisfaction scores and contribute to reactivation targets.
Document insights and feedback to help shape future engagement strategies.

Qualifications

A degree in any discipline.
Strong verbal and written communication skills in the relevant local language(s).
Basic computer literacy and ability to navigate digital tools.
Confidence and fluency in delivering a sales pitch over the phone.
Ability to listen, empathize, and respond with appropriate solutions.
Resilience in handling objections and turning negative sentiment into positive outcomes.
Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a strong plus.

Requirements

Fresher or Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
Excellent persuasion and negotiation skills.
High energy, multitasking ability, and comfort working with targets in a fast-paced environment.
Familiarity with Excel; experience with CRM or engagement platforms is a plus.
Demonstrated ownership, empathy, and the drive to create impact through conversations.

Language Proficiency: Fluent in English, Kannada

Location : Bangalore ( No relocation candidates Accepted )

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Operations Associate