Operations Associate

As an Operations Associate working in the life insurance domain, your role will involve handling routine maintenance tasks related to policy data, transactions, and reinstatements. You will be responsible for maintaining and updating policy records in administration systems, collaborating with various teams to resolve discrepancies, and ensuring service quality. Your attention to detail and accuracy will be crucial in researching and resolving escalated issues, meeting service levels as per SLA requirements, and supporting audits and regulatory compliance activities. Key Responsibilities: - Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements. - Maintain and update policy records in the administration systems according to standard operating procedures. - Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality. - Research and resolve escalated issues or incomplete transactions related to policy servicing. - Ensure service levels and turnaround times are met according to SLA requirements. - Support audits and regulatory compliance activities by providing accurate documentation and timely responses. - Maintain a strong understanding of policy administration systems, transaction codes, and process workflows. - Participate in process improvement initiatives and provide feedback for automation opportunities. Qualifications Required: - Graduation in any stream, Commerce Graduate preferred. - 1+ year of working experience in the life insurance domain with a focus on quality, attention to details, accuracy, and accountability. - Experience in a professional/office related environment with regularly scheduled shifts. - Proficiency in using Windows PC applications, navigating screens, and learning new software tools. - Effective English business communication skills for exchanging information with clients. - Ability to solve basic mathematical problems. - Basic Email/ Letter writing skills. - Good understanding of MS Excel and MS-Outlook. - Knowledge of the life insurance domain, preferably Annuities. (Note: Specific skill requirement includes a background in Life Insurance and knowledge of policy servicing. The work mode is hybrid with shift hours starting at 5.30 p.m IST to 2.30 a.m IST and 6.30 p.m IST to 3.30 a.m IST. You should be comfortable working 5 days from the office as per client needs.),