Operations Associate

Job Description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases Output clients copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients copy. Ensure regulatory headline and content accuracy of clients copy Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential pick-up of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge: Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skil l Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com