The Senior Business Analyst will join Cision s Global Sales Intelligence team, which develops and maintains the revenue intelligence infrastructure globally. The team enhances the BI platform (Power BI), builds reports and dashboards, ensures data hygiene for sales-related data, and supports business teams with data-driven insights. In this role, you will work closely with Revenue Operations (RevOps), Sales, and Finance teams independently or by collaborating with any of your team members to gather and document business requirements, validate data, and support reporting and dashboarding projects. You will drive the adoption of Power BI, expand KPI frameworks, and collaborate with technical teams to ensure seamless execution of analytics initiatives. This role requires a strong understanding of data structures, basic queries, BI reporting tools, data warehouses, and Salesforce objects. Essential Duties and Responsibilities: Requirement Gathering: Work closely with RevOps and business teams to gather, analyze, and translate reporting and dashboarding needs into structured business requirements. Documentation: Develop and maintain detailed documentation of business requirements, data flows, reporting specifications, and system processes for various stakeholders. Data Validation Quality Assurance: Conduct periodic validation of data accuracy and consistency across reporting platforms (Power BI, Databricks, etc), identifying and resolving discrepancies. Sales Financial Data Modeling: Analyze, understand, and document finance-related data models built in Excel, ensuring accuracy and transparency in sales financial reporting. Dashboard Development Support: Work with BI developers to design intuitive and insightful dashboards, ensuring they align with business needs and KPIs. Cross-functional Collaboration: Liaise with multiple teams, including Sales, Finance, IT, Business Intelligence and Data Engineering, to ensure smooth execution of analytics and reporting projects. Project Management: Lead and manage reporting/dashboarding initiatives, track project timelines, handle dependencies, and ensure timely completion of deliverables. Stakeholder Communication: Act as a bridge between business and technical teams, translating business needs into technical requirements and vice versa. Process Improvement: Continuously identify opportunities to optimize reporting workflows, automate manual tasks, and improve data accessibility. Training Enablement: Educate business users on self-service BI tools, helping them leverage reports and dashboards effectively. Experience and Qualifications: Experience: Minimum 7 years as a Business Analyst, preferably in a data-driven environment. Technical Skills: Proficiency in Power BI, SQL, and Excel-based financial models. CRM Experience: Exposure to Salesforce CRM is an advantage. Domain Knowledge: Strong understanding of RevOps, finance reporting, and sales intelligence concepts. Analytical Thinking: Ability to interpret complex datasets and translate them into actionable insights. Communication Documentation: Excellent written and verbal communication skills, with experience in documenting business requirements. Project Management: Proven experience in managing and driving analytics/reporting projects to completion. Problem-Solving: Ability to troubleshoot data inconsistencies, propose solutions, and drive resolution with cross-functional teams. Attention to Detail: Strong focus on data accuracy, completeness, and adherence to business rules

The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties and Responsibilities: Coordinate and align priorities with the organizations strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organizations BI capabilities. Minimum Required Qualifications bachelors degree in computer science, Information Systems, Business Administration, or a related field. A masters degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary : The Manager, Business Intelligence position participates in the development of a data strategy to quickly cultivate a data-driven culture across the organization and to optimize our business performance by identifying growth opportunities and highlighting areas for improvement. The role will proactively communicate with stakeholders, team members and partners to support a high-performing team responsible for providing sales intelligence and data visualizations by leveraging business intelligence tools. Essential Duties and Responsibilities: Coordinate and align priorities with the organizations strategic goals, partnering with business leadership to identify data and analytical needs via Value Approval Deliver the business intelligence strategy that combines data visualization to make profitable, data-driven decisions As a backbone to all things BI, establish and maintain high data integrity, quality, and governance standards. Craft data management practices are in place to support accurate and reliable data analysis. Develop dashboards that provide up to date information to sales leaders and sales associates on KPIs and other business objectives and goals. Translate intricate datasets into intuitive and insightful visualizations that drive databased decision-making across the organization. Distill insights from data and communicate recommendations to business customers Oversee the selection, implementation, and management of BI tools and technologies. Lead the creation and maintenance of reports, dashboards, and other data visualizations. Translating raw data into visual contexts that is easy for business customers to interpret Oversee BI projects/enhancements from inception to completion, ensuring they are delivered on time and within budget. Present data insights to stakeholders and business leaders clearly and in a relatable way Influence key decisions that would affect business decisions Maintain an accurate data portfolio that includes high quality dashboards and data models Mentor and upskill team members including data analysts, system admin and BI Developers Participate in the exploration and evaluation of emerging reporting tools, technologies, and methodologies to drive innovation and leverage best practices to advance the organizations BI capabilities. Minimum Required Qualifications Bachelor s degree in computer science, Information Systems, Business Administration, or a related field. A master s degree or an MBA can be advantageous. 6 - 8 years of experience in Data Management or Visualization 6- 8 years of experience in a high-functioning, fast-paced work environment with strong business acumen. 3-5 years of people leaders with high social intelligence Manage and mentor junior data analysts and BI developers. Proven expertise in executing data management, reporting & visualization in Domo. Secondarily Power BI and Tableau. Experience with Amazon Redshift and DBT desired. Proficient in Microsoft Office Suite Knowledge of complex data integration from multiple data sources Experience with Statistics and Probability Excellent verbal and written communication skills to translate complex data into easyto-understand, practical terms that every person can understand Deep understanding of data governance, compliance and privacy best practices Agility to changing priorities and situations High attention to detail and accuracy To be successful in this role, candidates must have demonstrated experience in organizing data in a way that allows business leaders to make informed decisions and reach their full potential by leveraging timely and accurate data. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cisions award-winning solutions, including its next-gen Cision Communications Cloud , visit and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the and named a Top Diversity Employer for 2021 by . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our to learn about Cision s commitment to protecting personal data collected during the hiring process.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. About PR Newswire & Cision: PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the worlds largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact Job Summary: Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands of content distribution, including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through to a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process. Apply acceptability guidelines to submitted content and identify when content fails to adhere and what measures may need to be taken (ie. counseling client on necessary changes, holding order with proper notations, escalating to management, etc.). Setting up orders to ensure all necessary information was submitted so that the order can be processed and distributed as directed by the client. Calling clients to confirm order details and obtain any missing information. Counseling clients (via phone and email) on additional or enhanced product solutions to assist client communication goals and impact internal revenue generation. Provide effective verbal and written communication to clients and colleagues by phone, email, internal messaging systems, and in notations on various orders. Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients. Qualifications & Experience: Bachelors degree in journalism, PR, communications, English or related field, Preferred experience in writing or editing for news, publishing or public relations organization. As the face (or voice) to the client, imperative to have outstanding communication skills and ability to grasp clients needs. Ability to build long-lasting relationships and establish a professional rapport while meeting customer demands. Experience in client engagement and calling to confirm and pitch addons. Knowledge of the public relations and/or press release industry and of basic news values for a successful press release. Content acceptability and whether or not to escalate for further review. Proficiency with multi-tasking on a computer, using Microsoft Word, Web browsers and e-mail. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: As an Operations Associate India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases Output clients copy in timely fashion. Ensure accurate distribution to correct circuit at specified time. Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding. Proofread and format press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Ensure accuracy, attribution and acceptability of clients copy. Ensure regulatory headline and content accuracy of clients copy Promote a client-focused culture at all times. Instigate initiatives and processes to build, develop and maintain excellent business relationships. Understand clients needs and objectives. Maintain an excellent knowledge of all PR Newswire products and services. Provide editorial advice to maximise potential pick-up of press release copy. Maintain and develop relations with internal clients to achieve excellent service delivery. Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management. Ensure all jobs are prioritised, distributed and fulfilled correctly. Quickly learns the functions of the support tools and systems to process customers requests. Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system. Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company. Maintain company websites ensuring incoming service feeds are accurately mapped. Competencies, Attributes, Knowledge: Minimum 2 years of experience in Content Editing and Customer Support Outstanding written and verbal English communication and grammar skills The flexibility to work on holidays, weekends and shifts especially during Peak seasons. Ability to closely follow all policies and procedures. Excellent organisation and time-management skills with a high attention to detail A customer-centric mindset with a passion to help and provide a good service An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time. The ability to effectively communicate with internal/external stakeholders. Problem solver Good analytic skil l Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction