Job
Description
You are Femmella, a women's direct-to-consumer fashion brand based in Gurugram, dedicated to celebrating individuality and empowering women through timeless and stylish pieces. As the Operations & Warehouse Manager, you will be responsible for overseeing our outsourced warehouse and logistics operations to ensure operational excellence, timely order fulfillment, and superior customer satisfaction. **Key Responsibilities:** - **Warehouse & Inventory Oversight** - Manage stock control and warehouse activities by third-party partners for operational excellence. - Enforce SLAs for storage, handling, and dispatch operations by the 3PL partner. - Ensure 100% stock accuracy through monitoring, reconciliations, and audits. - Plan inbound and outbound movements to prevent stockouts, overstocking, or delays. - Maintain quality standards for apparel products throughout storage and dispatch. - **Logistics & Order Fulfillment** - Supervise order fulfillment from warehouse dispatch to final delivery. - Ensure timely and error-free deliveries by logistics partners. - Track shipments, resolve exceptions, and uphold TAT commitments. - Manage return and reverse logistics for customer satisfaction and efficiency. - **Purchase Order Creation & Vendor Coordination** - Create and manage Purchase Orders (POs) for goods transfer. - Coordinate with vendors and the 3PL partner for timely delivery. - Resolve discrepancies between POs and received stock. - **Catalogue & Marketplace Management** - Maintain product catalogues on Shopify and other platforms with accuracy. - Update product listings, pricing, and inventory levels. - Coordinate with internal teams for catalogue updates. - **Warehouse Platform Administration** - Manage the EasyEcom platform for inventory, orders, and warehouse operations. - Integrate EasyEcom with Shopify, marketplaces, and courier partners. - Monitor dashboards, reports, and system alerts for discrepancies. - Train internal teams on EasyEcom usage. - **Operations & Process Optimization** - Establish SOPs for seamless operations. - Monitor KPIs and analyze operational data for improvements. - Collaborate with internal teams to resolve challenges. - **Vendor & Partner Management** - Lead relationships with warehouse and logistics partners. - Negotiate service terms and costs for efficiency. - Act as the escalation point for partner issues. - **Reporting and Compliance** - Deliver accurate MIS reports. - Ensure compliance with company policies and industry practices. **Qualifications & Skills Required:** - Bachelor's degree in Supply Chain, Operations, Business Administration, or related field (MBA preferred). - 8-12 years of experience in operations, warehouse, or logistics management in e-commerce or apparel industry. - Hands-on experience in managing outsourced warehouse/3PL partners. - Proficiency in Excel, MIS reporting, WMS/ERP systems, and Shopify/marketplace catalogue management.,
