Operations Analyst II

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Key Areas of Responsibility:

• Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
• Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
• Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
• Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
• Document standard operating procedures.
• Assist peer analysts with network specific issues.
• Train and mentor junior members of the team.

Basic Qualifications:

• Bachelor s degree in computer science/information technology or equivalent experience
• Superior written and verbal communication skills
• Application support experience in the cloud (GCP, AWS, and/or Azure)
• Troubleshooting complex production issues (application, network, infrastructure)
• Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)

Preferred Qualifications:

• Experience in the Banking/FinTech Industry
• Experience with Palo Alto and/or Fortinet appliances
• Expertise in implementing and troubleshooting Network connectivity
• Experience with management and coordination of dedicated circuits
• Experience with VPNs and High-Availability network setups

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.