Operations Analyst

Job Purpose

• Timely processing of contract servicing activities for retail operations  
• Ensure that all processing complies with internal policies and conditions.

Key Responsibilities

• Process UCC terminations at end of contract.
• Indexing loan documents in document management system.
• Responding to different type of customer queries
• Processing vendor invoices Verify retail loan contract agreements
• Performing customer demographic changes
• Making changes to payment schedules
• Ensure all fields in the systems are correctly entered.
• Liaise with stakeholders where errors and omissions are noted

Experience Required

• Minimum of 2-3 years of experience in operations in banks, NBFCs
• Experience of working in activities like contract servicing, invoice processing, document verification, data entry
• Good communication skills in English and ability to clearly communicate with all peers and management.
• Attention to detail.
• Ability to work under pressure.
• Ability to work independently and proactively.