Operational Manager

As an Operational Manager at Date Waves Private Limited, you will play a crucial role in leading and managing a remote customer support team for our unique voice-calling app. This key leadership position involves team management, strategic planning, and performance monitoring, offering significant growth opportunities as our company expands. - Manage and oversee a remote team of 30-40 customer support staff, working part-time or full-time on fixed shifts. - Develop and implement strategic plans to enhance staff performance and improve user engagement. - Lead onboarding, training, and continuous performance management for all team members. - Monitor call targets and ensure staff meet productivity goals. - Handle staff reporting, banning, and disciplinary actions when necessary. - Organize shift scheduling and track attendance efficiently. - Foster effective communication within the team to boost morale and productivity. - Report regularly to company directors on team performance, challenges, and strategic recommendations. Requirements: - Female candidate with strong management and leadership skills. - Fluent in Malayalam (mandatory) and proficient in English. - Experience managing remote teams is an advantage. - Basic computer knowledge (email, spreadsheets, and common communication tools). - Ability to handle performance tracking, reporting, and strategic planning. - Excellent communication and interpersonal skills. - Comfortable managing part-time and full-time remote workers. Join Date Waves Private Limited to be part of a fast-growing startup with significant growth and leadership opportunities. Enjoy a fully remote role with a flexible work environment while playing a crucial role in shaping the future of an innovative app connecting people. Interested candidates, please send your updated resume to hr@datewave.in.,