Date Waves Pvt Ltd

*Job Title:* Operational Manager (Female) *Company:* Date Waves Private Limited *Location:* Remote (Work From Home) --- ### *About the Role:* We are a fast-growing startup seeking a motivated and organized *Remote Team & Strategy Manager (Female)* to lead and manage our remote customer support team. Our unique voice-calling app connects users directly with staff, who are compensated based on call minutes. This key leadership role combines *team management, strategic planning, and performance monitoring*, offering excellent growth opportunities as the company expands. --- ### *Key Responsibilities:* * Manage and oversee a remote team of 30-40 customer support staff working part-time or full-time on fixed shifts. * Develop and implement *strategic plans* to enhance staff performance and improve user engagement. * Lead onboarding, training, and continuous performance management for all team members. * Monitor call targets and ensure staff meet productivity goals. * Handle staff reporting, banning, and disciplinary actions when necessary. * Organize shift scheduling and track attendance efficiently. * Foster effective communication within the team to boost morale and productivity. * Report regularly to company directors on team performance, challenges, and strategic recommendations. --- ### *Shift Timings:* * 11:00 AM – 7:00 PM * 2:00 PM – 10:00 PM --- ### *Requirements:* * Female candidate with strong management and leadership skills. * Fluent in *Malayalam (mandatory)* and proficient in English. * Experience managing remote teams is an advantage. * Basic computer knowledge (email, spreadsheets, and common communication tools). * Ability to handle performance tracking, reporting, and strategic planning. * Excellent communication and interpersonal skills. * Comfortable managing part-time and full-time remote workers. --- ### *Compensation:* * Starting salary: ₹10,000/month during a 3-month probation period. * After probation, potential to earn up to ₹30,000/month based on performance. --- ### *Why Join Us?* * Be part of a fast-growing startup with significant growth and leadership opportunities. * Fully remote role with a flexible work environment. * Play a crucial role in shaping the future of an innovative app connecting people. --- ### *How to Apply:* Interested candidates, please send your updated resume to hr@datewave.in Job Type: Full-time Pay: ₹13,933.44 - ₹38,245.21 per month Benefits: Paid sick time Work from home Work Location: In person