Operation Manager

A. Staff Observation ➢ CCTV monitoring is to be done daily at regular intervals ➢ Regular review meetings are to be done with the management and highlight the positive and negative points. Make an action plan against points to be implemented. B. Inventory ➢ Ensure stock transfers are done as per SOPs ➢ Transactions which have a discrepancy, ensure it has been solved ➢ Ensure the stock is maintained as per the guidelines framed within the stores ➢ Regular stock takes to be conducted and discrepancies to be tracked ➢ Ensure all inventory SOPs are followed C. Sales ➢ Bad customer feedback is to be handled personally and ensure it has been resolved ➢ Ensure customer service standards are maintained at every store D. SOPs ➢ Visit Stores & warehouses regularly to ensure SOPs are followed. Store visit checklist to be filled ➢ Ensure Managers are following SOPs and their duties at the store & warehouse. Daily follow-ups and audits are to be done. ➢ SOPs Audits to be conducted every month at all locations ➢ Post-SOP Audit, regular follow-up is to be taken to ensure the deviations are implemented ➢ Any up gradation in SOPs to be proposed to the management E. Audits ➢ SOP Audits ➢ Performance Audit- Managers/ Supervisors ➢ Mystery Audits F. IT ➢ Coordinate & Follow-up up with Software vendors to explain the changes/ new features required ➢ Ensure user rights are correctly allocated at every location