Operation Manager : Key Responsibilities Client Relationship Management: Serving as the primary point of contact for key clients, maintaining strong relationships, and ensuring high levels of client satisfaction. Staff Deployment & Management: Efficiently planning and executing the deployment of trained staff and resources to client sites as per contractual requirements. Process Development (SOPs): Taking the lead in the preparation, documentation, and continuous improvement of Standard Operating Procedures (SOPs) for all field and site operations. Training & Implementation: Overseeing and conducting staff training programs in strict accordance with established SOPs, and ensuring their correct and consistent implementation at all client locations. Talent Acquisition: Actively participating in the process of hiring quality staff to meet operational and client demands, ensuring all personnel meet required standards. Employee Welfare & Support: Proactively addressing the welfare and administrative needs of staff, fostering a positive working environment, and ensuring compliance with labor standards. Operational Reporting: Monitoring key performance indicators (KPIs) and providing management with regular reports on service delivery, compliance, and staff retention. Required Qualifications & Skills Education: Graduate or Undergraduate degree required. Experience: 5 to 10 years of demonstrable experience in Operations Management. Industry Preference: Mandatory experience working in the service industry (e.g., security, facility management, logistics). Functional Expertise: Proven ability to handle large client accounts, manage field staff deployment, and develop/enforce operational processes (SOPs). Leadership: Strong leadership skills with a focus on team building, welfare, and performance management.
Admn Officer : Key Responsibilities Statutory Compliance Management: Handling and ensuring timely compliance related to EPF (Employees' Provident Fund) and ESI (Employees' State Insurance) filings, documentation, and remittances. Payroll Support: Assisting the HR/Finance department in processing monthly payroll, ensuring accuracy in calculations, and managing related employee queries. Insurance Coordination: Managing staff insurance schemes (Health, Accident, etc.), including enrollment, claims processing, and policy renewal coordination. Client Inspection Documentation: Preparing and maintaining all necessary administrative, personnel, and compliance documents required for client audits and inspections, ensuring readiness at all times. Asset Management: Maintaining a comprehensive record and inventory of all company assets (e.g., equipment, vehicles, IT hardware), tracking allocation, maintenance, and disposal. General Administration: Overseeing day-to-day administrative tasks, managing office supplies, vendor coordination, and ensuring smooth office operations. Required Qualifications & Skills Education: Bachelor’s Degree (Graduate) in any discipline is mandatory. Experience: 2 to 3 years of demonstrable experience in a core administrative, HR, or compliance-focused role. Core Knowledge: Proven working knowledge and practical experience with EPF, ESI, Payroll processes, and Insurance administration. Soft Skills: Must be an effective team player with excellent organizational, communication, and multitasking abilities. Industry Preference: Prior experience working in the service industry (e.g., security services, facility management) is highly preferred.