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Deutsche Bank
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Operation Lead, AVP

Operation Lead, AVP

Deutsche Bank

10 - 15 years

32 - 37 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

settlements trade attrition business operations business administration production documentation german language workforce management change management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description

Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.

Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:

Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks
Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections
Tax Services - International Tax Reclaims, Compensation Tax Processing ( Abgeltungssteuer ), US Tax reporting
Operations Control - Securities activation

Your key responsibilities

Analyzes business systems and functions; assists in identifying clients requirement and provides appropriate documentation for processes.
Manage SLAs as per agreed Service specifications.
Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLAs
Should work and contribute in production environment (Processing/4 Eye check or Quality check)
Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
Incumbent should strive to gain end to end knowledge of domain
Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
Maintain attrition in team in line with organizations attrition targets
Stake holder management (Internal/External)
Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
Ensure all process documents are updated and necessary maintenance cycle is adhered
Ensure compliance under all audits (Internal/External) parameters/guidelines
Supervises the development of scope of services and requirements definitions. Assigns, structures, and supervises team deliverables to meet project schedules.
Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
Ensures timely and transparent reporting of SLAs and other business-related topics to respective stakeholders including senior management

Your skills and experience

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in Commerce is preferred.
Master degree in Commerce or business administration from reputed institute would be an added advantage.
German Language certification from premier Institute (Preferred)
10+ years of overall experience
4-5 years of leadership experience
Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

Presentation skills
Analytical and business process development skills
Communication skills
Excellent command on MS Office skills particularly MS Excel and Power point.
Human relations skills to select, develop, mentor, discipline, and reward employees

Additional requirements

Flexible to business travel
Flexible to relocate to DB India work locations as per business needs

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