Operation Executive

Plan, organize, and execute domestic and international tour packages. Coordinate with transport providers, hotels, tour guides, and other vendors. Prepare detailed itineraries, travel schedules, and service confirmations. Communicate with clients to understand their travel needs and preferences. Provide pre-tour and post-tour support. Handle customer complaints, feedback, and special requests. Make flight, train, hotel, and transport bookings using reservation systems or directly with service providers. Ensure all bookings are confirmed and properly documented. Keep accurate records of bookings and payments. Liaise with hotels, airlines, transport companies, and tour guides. Negotiate rates and ensure quality of services provided. Maintain strong relationships with service providers. Ensure all travelers have valid documentation (visas, passports, insurance, etc.). Prepare and provide tour documents (vouchers, tickets, itineraries). Comply with international and local travel regulations. Monitor and manage tour budgets and operational costs. Optimize travel routes and bookings to reduce expenses. Prepare cost sheets for packages. Maintain records of tours, client interactions, vendor agreements. Generate regular reports on tour performance, feedback, and service issues. Analyze data for improving future operations. Support the sales team in converting leads by providing itinerary plans or quotes. Occasionally assist with online listings or promotional material. Handle emergencies such as trip cancellations, travel delays, or client issues during the tour. Coordinate immediate solutions and communicate with stakeholders. Monitor the quality of services offered during tours. Conduct post-tour follow-ups for feedback and improvements. Key Skills Required: Excellent communication and coordination skills Strong organizational and multitasking ability Proficiency in travel software (Amadeus, Galileo, etc.) Negotiation and problem-solving skills Customer service orientation Attention to detail Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person Expected Start Date: 01/06/2025