Operation Executive

Key Responsibilities:

1. Customer Verification & Consent Confirmation:

Contact the customer after loan approval to share details of:

Approved Loan Amount

EMI Amount & Tenure

Verify if the customer agrees with the loan terms before proceeding further.

2. Sharing Essential Links with the Customer:

Provide the customer with three important links for final verification and agreement:

Reference Verification Link – Customer submits details of three references for verification.

E-Mandate Link – Customer sets up auto-debit for EMI payments.

E-Sign Agreement Link – Customer digitally signs the loan agreement and agrees to terms & conditions.

3. Monitoring Customer Response & Document Completion:

Track whether the customer completes all links and submits the required information.

Ensure that the E-Mandate and E-Sign Agreement are correctly signed.

Follow up with the customer if any document or step is pending.

4. Reference Verification:

Once the customer submits three references, call at least two references to verify:

If they know the customer.

Their relationship with the customer.

If they are aware of the customer’s loan application.

Mark references as verified if they confirm the relationship.

5. Bank Account Verification:

Verify the customer’s account number, IFSC code, and name to ensure accuracy.

Cross-check the provided details with the customer’s salary bank statement to prevent errors.

Ensure that the account is active and eligible for loan disbursement.

6. Finalizing the Loan Disbursement Process:

Once E-Mandate and E-Sign Agreement are successfully completed:

Verify all submitted details and confirm compliance.

Ensure all references are contacted and verified.

Ensure bank account details are correct.

Update the disbursement sheet with the following details:

Customer Name

Loan Amount

EMI & Tenure

Reference Verification Status

Bank Account Verification Status

Share the final disbursement sheet with the Accounts Team for loan disbursement.

Key Performance Indicators (KPIs):

✔ Accuracy in Loan Disbursement Process – Ensuring correct customer details and verification.

✔ Turnaround Time (TAT) – Completing the post-approval process efficiently.

✔ Customer Agreement Completion Rate – Ensuring all customers complete E-Mandate & E-Sign.

✔ Reference Verification Rate – Successfully verifying at least two references per customer.

✔ Bank Account Verification Accuracy – Ensuring account details match the salary statement.

✔ Error-Free Disbursement Sheet Submission – Ensuring all details are correct before final submission.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person