Operation Coordinator - Home shopping

Job Description

We are looking for a proactive and customer-focused Home Visit Appointment Coordinator to join our Head Office team. The ideal candidate will be responsible for engaging with potential customers, scheduling home visit appointments for our stylists, and ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and a strong ability to persuade and convert leads into appointments. Key Responsibilities: Inbound & Outbound Calls: Handle inquiries from potential customers interested in our home visit service and proactively reach out to leads. Appointment Scheduling: Coordinate and schedule home visit appointments based on customer preferences and stylist availability. Follow-ups: Maintain a structured follow-up process to confirm and remind customers about their appointments. Customer Engagement: Provide a high level of customer service, answering questions about the service, addressing concerns, and highlighting the benefits of a home visit. CRM Management: Accurately update and maintain records of all customer interactions and appointment details in the CRM system. Collaboration: Work closely with stylists, store teams, and the customer experience team to optimize appointment slots and availability. Performance Tracking: Monitor and report appointment conversion rates, cancellations, and customer feedback to improve the booking process. Key Skills & Qualifications: Experience: 1-3 years of experience in telecalling, customer service, sales coordination, or appointment scheduling. Communication Skills: Excellent verbal and written communication skills in English and Hindi. Additional languages are a plus. Persuasive Skills: Strong ability to engage, persuade, and convert leads into confirmed appointments. Organizational Skills: Ability to multitask, manage schedules, and ensure smooth appointment coordination. Tech-Savvy: Familiarity with CRM software and basic proficiency in MS Office (Excel, Word, Outlook). Customer-Centric Approach: A positive attitude, patience, and a strong commitment to delivering exceptional customer experiences.