Operation and Production Stability of PSD2 Application - AVP

The operation and production stability of the PSD2 Application - AVP role in Pune, India is crucial for maintaining operational efficiency and safeguarding the organization's reputation. By hiring additional team members, the aim is to mitigate operational risks, ensure production stability, and enhance incident-handling capabilities to uphold service-level commitments and deliver a seamless customer experience. As part of the role, you will be responsible for monitoring production systems, troubleshooting and resolving issues related to the PSD2 application, APIs, and infrastructure. Collaboration with development teams for bug fixes and enhancements, as well as providing application support by handling incidents and consulting on BAU operations, are integral parts of the position. Additionally, you will act as an escalation point for user issues, manage and mentor the regional L2 team, and maintain relationships with stakeholders across business, development, infrastructure, and third-party systems. Key responsibilities also include gaining detailed knowledge of business flows, application architecture, and hardware configuration, defining procedures and SLAs, managing incidents through resolution, facilitating coordination across teams, and driving the development of tools and best practices for effective support. Working in shifts covering EMEA hours and demonstrating flexibility during major outages or issues are expected. To excel in the role, you should have at least 10 years of hands-on IT support experience, strong analytical and problem-solving skills, exceptional communication abilities, and an understanding of ITIL best practices. Proficiency in technologies such as Google Cloud Platform, Oracle, Postgres SQL, and DevOps tools like GitHub Actions is desirable. Soft skills like problem-solving under pressure, effective communication, and time management in a fast-paced environment are essential for success. The organization offers training, coaching, and a culture of continuous learning to support your career progression. At Deutsche Bank Group, we value empowerment, responsibility, commercial thinking, initiative, and collaboration. We strive for a positive, fair, and inclusive work environment where successes are shared and celebrated. For more information about our company and teams, please visit our website: [Deutsche Bank Website](https://www.db.com/company/company.htm). Join us in striving towards excellence together every day as part of the Deutsche Bank Group. We encourage applications from all individuals and promote a diverse and inclusive workplace.,