Openining for Front Office Associate/Supervisor/Executive

A hotel front office job, often called front desk or reception, primarily involves interacting with guests, handling check-ins and check-outs, managing reservations, and providing information about the hotel and local area. They are the first and last point of contact for guests, and their role is crucial in creating a positive and welcoming experience. Key Responsibilities of a Hotel Front Office Staff Member:

• Guest Check-in and Check-out: Registering guests, assigning rooms, and handling the payment process during check-in and check-out.
• Reservations Management: Processing reservations made online, by phone, or in person.
• Guest Assistance: Providing information about hotel facilities, services, and local attractions.
• Handling Guest Inquiries and Complaints: Addressing guest requests, concerns, and complaints in a professional and timely manner.
• Maintaining a Welcoming Environment: Ensuring the front desk area is clean, organized, and welcoming.
• Communication and Coordination: Communicating effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure guest needs are met.
• Security: Being aware of suspicious activities and following safety protocols.
• Payment Processing: Handling guest payments and verifying credit card information.
• Upselling and Promotion: Informing guests about hotel promotions and special offers.

Essential Skills for Front Office Staff:

• Excellent Communication Skills: Being able to clearly and effectively communicate with guests in person, by phone, and in writing.
• Customer Service Skills: Providing friendly, helpful, and efficient service to guests.
• Problem-Solving Skills: Being able to handle guest issues and complaints calmly and effectively.
• Organizational Skills: Managing multiple tasks and priorities efficiently.
• Computer Skills: Proficiency in using hotel management systems and other relevant software.
• Knowledge of Local Area: Being able to provide information about local attractions and services.

In essence, a hotel front office employee is the face of the hotel, and their role is critical in creating a positive and memorable experience for guests.

Job Type: Full-time

Pay: ₹11,046.18 - ₹28,809.59 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 07/07/2025