Opening For Senior Manager - Operations - RCM

Greetings from Legacy Med Pvt Ltd

We are the leading Revenue Cycle Management Company

Senior Manager - Operations

Position:

No Of Openings - 3

Roles and Responsibilities

• Manage operations and clients with a large team
• Review and evaluate teammate productivity and quality to ensure goals and client metrics are met
• Participate in teammate performance reviews with the VP, Revenue Cycle
• Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates
• Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs
• Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings
• Establish and maintain strong and positive customer relationships
• Provide feedback and ongoing training to teammates related to job functions
• Respond to client requests in a timely manner
• Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation
• Escalate issues to the VP, Revenue Cycle
• Identify client needs as well as provide feedback to clients on best practice workflow
• Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs
• Manage directly reporting team members
• Manage month end reporting
• Manage client billing reconciliation
• Manage fee schedule updates, charge master increases, contract grids and client profiles
• Prepare and send client invoices
• Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.
• Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback
• Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics
• Other responsibilities as assigned

Benefits:

• Pick up and Drop
• Transport Allowance
• Night meal pass ( Sodexo )
• Referral Bonus
• Attendance Bonus

Interested candidates can reach out